Business Analyst/Technical Writer || Professional Solutions Delivered, LLC
(August 2023 - Current)
- Conducted comprehensive research, gathered disparate data sources, and synthesized insights to drive informed decision-making at the highest organizational level.
- Expertly analyzed measurement data for accuracy, proactively identifying and resolving discrepancies to enhance overall data integrity.
- Transformed raw data into impactful visualizations, enabling comprehensive presentations that highlighted current conditions, conducted gap analyses, and formulated strategic plans to achieve desired outcomes
- Conducted rigorous analysis of existing measurements to ensure data validity, identifying inaccuracies that could lead to misleading outcomes. Collaborated closely with stakeholders and vendors to resolve issues and interpret discrepancies, ensuring data integrity and accuracy.
- Created, maintained, and updated essential strategic alignment artifacts documentation, including business outcome and capability roadmaps. Conducted technical crosswalks, workflows, and roadmap assessments, crafted comprehensive capabilities statements, and generated technical documentation for the Office of Information Technology
- Developed and managed project plans to ensure alignment with organizational goals and objectives.
- Led strategic planning meetings with stakeholders, employing Scrum methodologies to initiate new initiatives. Evaluated program needs based on collected data, ensuring alignment with organizational strategic objectives.
- Facilitated weekly Scrum meetings to enhance agile methodology application and streamline project execution across teams.
- Conducted analysis of business metrics and evaluated risks related to sub-projects and IT systems to ensure strategic alignment and effective risk management.
- Conducted Scrum meetings under the guidance of a Certified Scrum Master within SIEC for the AIP (Artificial Intelligence Portfolio) stand-up.
- Collaborated with stakeholders to define the scope and parameters of requirements analysis for projects, outlining impact, outcome criteria, and metrics.
- Consulted with Veteran Affairs leadership and business partners to strategically define KPIs, short/long-term goals, objectives, initiatives, and action plans.
- Applied advanced analytical skills to bolster the Veteran Experience and Strategic Integration of Emerging Concepts within the VA's Office of Information Technology (OIT), focusing on Business Integration Outcome Services (BIOS).
- Collaborated with government stakeholders to formulate priorities, strategies, and roadmaps for implementing Department of Veterans Affairs IT programs and Congressional projects
- Facilitated working sessions to establish initial context supporting the initiation of the ServiceNow Platform within BIOS
- Provided strategic analytical recommendations for enhancing and developing new systems for claims and appeals management, leveraging comprehensive data mining insights.
- Ensured regulatory compliance by meticulously reviewing FITARA and Authority to Operate (ATO) documentation.
- Conducted Budget Program Analysis and allocation reviews aligned with Federal Acquisition Regulations (FAR) to optimize resource allocation and financial planning.
- Conducted cross-portfolio analysis to deliver high-level oversight, enhancing coordination and strategic alignment across multiple initiatives and programs
Administrative Assistant || Department of the Navy (USN), Fleet Readiness Center Mid Atlantic, Administrative Branch
(March 2022 to July 2023)
- Exemplified the utmost discretion and confidentiality while meticulously organizing and maintaining critical files and databases in accordance with the military's strict security protocols.
- Employed sharp judgment to screen incoming phone calls, skillfully redirecting them as needed, and proficiently taking concise messages, upholding professional communication standards and protocols.
- Played a pivotal role in optimizing productivity by skillfully scheduling appointments, coordinating intricate meetings, and securing essential reservations, all while adhering to the rigorous scheduling demands of a military setting.
- Efficiently managed the reception and distribution of deliveries, executing a meticulous sorting system that aligned with military operational efficiency.
- Took charge of maintaining vital office supplies, ensuring the readiness and availability of essential materials to support the military team's daily functions.
- Demonstrated precision and attention to detail in meticulously reviewing incoming invoices for both accuracy and compliance with military financial procedures.
Operations Analyst || Department of the Navy (USN), Fleet Readiness Center West Site Lemoore, Maintenance Department
(April 2021 to March 2022)
- Demonstrated an unwavering commitment to the values and objectives of the Naval Aviation Enterprise, fervently supporting operational support equipment maintenance flow.
- Provided valuable insights to leadership, driving and overseeing the operational system process. Managed aspects such as staffing, technical data availability, employee qualifications, tooling, equipment, and material, ensuring the establishment of effective work breakdown structures and related plans for project completion.
- Orchestrated short-term and long-term resource planning and utilization to achieve project schedule success, customer satisfaction, and profitability. Collaborated with trade managers to ensure the proper deployment of skilled maintenance staff in line with company policies and practices.
- Collaborated with senior management and relevant staff to review project schedules, adjusting milestone events as necessary. Facilitated appropriate orientation for project personnel, establishing effective communication schedules to keep stakeholders informed of project progress.
- Ensured the qualification and competence of maintenance personnel assigned to the project, aligning with operator-required training and individual skills assessment.
- Cultivated a work culture among project team members that emphasized cleanliness, organization, and FOD-free work environments. Maintained shop equipment and tools in optimal working condition.
- Enforced proper documentation of maintenance work records to accurately reflect equipment statuses.
- Upheld a work culture within the support equipment team that adhered to Company Policies, customer requirements, Federal Aviation Regulations, and the Company Code of Business Conduct and Ethics. Promptly addressed instances of non-compliance to reinforce a culture of adherence.
- Guaranteed the proper handling, tagging, storage, and preservation of removed parts during maintenance, minimizing part loss and ensuring proper identification and segregation.
- Regularly assessed project operations to identify avenues for quality improvement, productivity enhancement, and positive employee relations. Collaborated with cross-functional teams, including the Continuous Improvement group, to implement programs and procedures aligned with the Company's Quality Management System.